top of page

Terms and conditions

Extra charges and payment terms
Deposit: We are happy to receive written reservations via e-mail. The reservation becomes valid as soon as the deposit has been paid.
Please state your name as reason for the transfer.


Bank details:
Volksbank Klausen
Oberrauch Josef
IBAN: IBAN: IT94R0585658310005570019047
BIC: BPAAIT2B005


The deposit will not be refunded in the event of cancellation. In addition, the cancellation conditions listed below apply.
The cost of the final cleaning is included in the price.
Payment: Please pay in cash on site or by bank transfer.
Cash payments are only allowed up to an amount of 1.000,00€ according to Italian law.


Arrival and departure conditions
Arrival: Check in is at 14:00. Of course, you can also arrive earlier, but the holiday home is only ready for occupancy from 14:00. If you arrive late, we would be happy to hear from you.
Departure: On the day of departure, the chalet should be vacated by 10.00 a.m. If you would prefer to leave later, please send us a request.

 


Cancellation policies in accordance with Art. 1382 ZGB 
Bookings may be cancelled up to 90 days prior to the set arrival date free of charge - only the deposit will be retained.

In case of a cancellation in the period between 3 months prior to arrival and the arrival day, we charge following cancellation fees:
- Cancellation up to 4 weeks before arrival: 40 % of the agreed total price,
- Cancellation less than 4 weeks to 3 days prior to arrival: 70 % of the agreed total price.

In case of no - show, cancellation within 3 days prior to arrival, or early departure, we reserve the right to charge 100% of the total amount.
Therefore we recommend you to make a cancellation insurance. 

 

Consumer Protection
The guest must be explicitly referred to the norms art. 45-67 of the Italian consumer protection law (d.lgs. 206/2005) "costumers' code".

This is a mandatory information according to the EU Regulation No. 524/2013 of the European Parliament and Council. You can find the European Commission's Online Dispute Resolution (ODR) platform here: ec.europa.eu/consumers/odr/


Disclaimers
We endeavor to provide accurate and complete information on this website. However, we assume no liability or guarantee for the topicality, correctness and completeness of the information provided. We reserve the right to make changes without prior notice or amendment to the information provided. The respective offer or the booking confirmation is binding. For content of external links, we accept, despite careful content control, no liability. The content of the linked pages are the sole responsibility of their operators.

 

Privacy policy 
In accordance with the DSGVO, we inform you that your data will be used and stored exclusively for the processing of your application and will not be communicated or disseminated to third parties. With regard to the data processing, you are entitled to all rights according to the DSGVO. The legal owner is Josef Oberrauch - For further information regarding your rights, please click here.
 

Note
We expressly refer to the legal provisions Art. 45-67 of the Italian Consumer Protection Code GvD 206/2005.

bottom of page